Support

Email support.possible@mtappstudio.com and a person will read it — we answer support mail ourselves rather than routing it to a help desk. Replies usually take a day or two, longer at weekends, never weeks.

What to include in a bug report

These four things turn most reports into a fix in one round instead of four:

• What you did, and what happened instead of what you expected.
• Your iPhone model and iOS version (Settings → General → About).
• The app version, if the You tab shows one — otherwise say roughly when you installed it.
• A screenshot, if the problem is something you can see.

Common questions

A reminder never arrived

Check Settings → Notifications → Possible on your iPhone and make sure notifications are allowed. Reminders are scheduled by the phone itself, so they also stop if notifications are muted by a Focus mode or if the app was reinstalled — open the app once after reinstalling to schedule them again.

I subscribed, but premium collections are still locked

Open the paywall and choose Restore purchases. That asks Apple for the subscriptions attached to your Apple Account and unlocks them again — useful on a new phone, or after reinstalling. If it still does not unlock, email us with the Apple Account email you bought it with.

I want a refund, or want to cancel

Both are handled by Apple. Cancel in Settings → your name → Subscriptions, and request refunds at reportaproblem.apple.com. We are not able to process either ourselves.

My reflections disappeared

Everything Possible records is stored only on your iPhone, with no copy on a server. Deleting the app, or moving to a new phone without restoring a device backup, removes it permanently. There is unfortunately nothing we can recover from our side — by design, we never had it.

None of the collections fit how I feel

Use the check-in on the Today screen. It asks a few short questions and assembles a session for the state you are actually in, rather than making you pick a collection that nearly matches.

I want to delete everything the app has stored

Delete the app from your iPhone. That erases its storage completely. There is no account to close and nothing for us to delete on our end.

Feature requests

Send them. Possible is early, and requests from people actually using it decide what gets built next. It is worth saying what you were trying to do, not only what you want added — the underlying need is usually the more useful half.

Get in touch

Write to support.possible@mtappstudio.com. Nothing is too small to mention.